Curology understands that your health information is very personal, and is dedicated to maintaining the privacy of your personally identifiable information, including your protected health information (collectively, "PII"). PII includes information about you that may be used to identify you (such as your name, date of birth, or address), and that relates to (a) your past, present or future physical or mental health or condition, (b) the provision of health care to you, or (c) your past, present or future payment for the provision of health care. In operating the Website, Curology may receive information and create records containing your PII. Curology is required by law to maintain the privacy of your PII and to provide you with notice of its legal duties and privacy practices with respect to your PII.
Curology may collect information about your use of the Website that does not contain any PII, or may aggregate or create de-identified information that does not contain any PII by removing information that personally identifies you from other information collected (collectively, "Anonymous Information"). Curology reserves the right to use or disclose Anonymous Information without restriction, subject to applicable law.
Curology does not collect your PII without your authorization, though the use of certain features of the Website or Services will require you to provide certain information to us. Any information you provide to us when you visit or use the Website and/or when you register or use your Account is voluntary. This information may include the following PII:
Subject to the restrictions on the use and disclosure of your PII under applicable law, Curology may use and disclose your PII (including to third parties) to:
In the event that we are legally compelled to disclose your PII to a third party, we will make every reasonable effort to notify you, unless doing so would violate the applicable law, court order or other legal requirement.
Additionally, when you visit the Website or use your Account, Curology may collect technical and navigational information, such as computer browser type, Internet protocol address, pages visited and average time spent on the Website. This information may be used, for example, to alert you to software compatibility issues, or it may be analyzed to improve web design and functionality.
The Website may contain links to third party sites whose information, privacy and security practices may be different than ours. Before using these third party sites or providing them with your PII, you should carefully review and evaluate the privacy notices for such sites, as Curology has no control over information that is submitted to, or collected by, these third parties.
Curology employs reasonable physical, electronic and managerial security measures, and follows generally accepted industry standards to safeguard your PII.
Curology utilizes firewall barriers, high-grade SSL encryption techniques, and authentication procedures, among others, to maintain the security of your online sessions and to protect Accounts and systems from unauthorized access. Curology software and member health records are stored on secure servers and backed up daily. All data is encrypted during storage and transmission.
Curology strictly limits access to your PII. Curology's employees and agents are trained in our confidentiality and privacy policies, and only those employees and authorized agents of Curology who need such information to provide you with the Products have access to your PII, and only under strictly controlled conditions. Curology and its employees and agents will use PII only as necessary to provide the Products through the Website.
Please be aware that no method of data transmission over the Internet or method of electronic storage can be guaranteed to be perfectly secure. As a result, while Curology takes extensive measures to protect your PII, it cannot ensure or guarantee the security of any information you transmit to Curology or through the Website. CUROLOGY DOES NOT COVENANT, REPRESENT, OR WARRANT THAT THE TRANSMISSION OF YOUR PII ONLINE WILL BE SECURE, AND YOU DO SO AT YOUR OWN RISK.
Your cooperation is imperative in safeguarding your PII. Choose your Account password carefully, as anyone with access to your Account password will be able to assume your online identity and view your medical information, change your PII, and communicate with your Curology health care providers. It is your responsibility to prevent disclosure of your password to others, and to change your password if you feel that its security has been compromised. You may change your password from your Account profile page after logging into your Account. Additionally, you will periodically receive correspondence from Curology at the email address you register with your Account. While these emails will never contain your photos or payment information, they will sometimes include information relating to the details of your acne or skin aging treatment (as applicable). Accordingly, it is critical that you safeguard your designated email address and restrict access thereto. The registration of an email address with your Account indicates your consent for Curology to transmit your PII to such address.
You can stop receiving marketing emails from Curology by clicking the unsubscribe link included at the bottom of a Curology marketing email. You cannot opt out of certain emails we need to send you relating to normal business operations (for example, notifying you of a message from your medical provider). To opt out of all emails from Curology, you may email firstname.lastname@example.org and cancel your Curology membership.
You may access and update certain information, or deactivate your Account from your Account profile page after logging into your Account. Additionally, you may at any time make a request to access, correct or update the PII that Curology has collected about you by contacting us at email@example.com, including requests to:
Curology will make reasonable efforts to respond promptly to all such requests. Curology may impose a fee for the costs associated with your request, including the costs of labor, materials and/or shipping. In certain circumstances, Curology may deny your request. In the event of a denial, we will inform you of the reason for such denial and you will have the opportunity to request a review of the denial and submit a statement of disagreement for inclusion in your records. Curology will not verify, modify or otherwise alter any of your PII without your request or consent, provided that Curology may correct any errors or modify any immaterial information at any time.
You may at any time make a request for Curology to delete your PII. Curology will promptly comply with all such requests, but only to the extent such requests are not in conflict with any requirements to retain such information pursuant to applicable law or otherwise. When we delete your PII, it will be deleted from the active database, but may remain in our archives; we may also retain and continue to use your Anonymous Information. Further, to the extent your PII has been disclosed to third parties; Curology may not be able to access such PII or cause the deletion or modification of such PII by the relevant third parties.
As you browse Curology, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with Curology. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number. You can visit this page to opt out of AdRoll and their partners' targeted advertising.
Persons under thirteen (13) years of age are not eligible to use the features, services and other aspects of the Website or the Products. Further, Curology does not knowingly collect PII from anyone between the ages of thirteen (13) and eighteen (18) unless Curology has authorization from the parent or legal guardian of such individual. A parent or guardian of a person under the age of eighteen (18) may review and request deletion of such individual's PII as well as prohibit our use thereof. If you are a parent or guardian of an individual under the age of eighteen (18) and believe your child has disclosed PII to Curology without your consent or authorization, please contact us at firstname.lastname@example.org.